Storacle Support
Installing or setting up Storacle went wrong, or something is not working the way you expect? Send a request to Syndacon's support team, or start with the answers below.
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Response Times
We work through requests in order of priority
Response times vary with the priority you choose
Common Solutions
Find quick answers to frequently asked questions and common issues.
Installing and setting up
Installing Storacle from AgentExchange and getting its nightly measurement running.
Read the Setup Guide →No data yet, or something looks wrong
A fresh install shows nothing until its first measurement. The Troubleshooting page covers that, an engine that is not running, and missing configuration.
Read Troubleshooting →Alerts
Which alerts Storacle sends, who receives their email, and what you can tune.
Read about alerts →Giving someone access
Which permission set to assign so a person can use Storacle, run the engine, manage the user list, or manage billing.
Read about permissions →