Terms of Service

Effective date: 2026-09-15

Syndacon, LLC is a legal entity that develops and maintains applications used within the Salesforce ecosystem. One of these applications is Storacle (“Storacle” or “Software”). These terms and conditions are an agreement (the “Agreement”) between Syndacon, LLC (“Syndacon,” “we,” or “our”) and the customer installing or using the Storacle application (“Customer,” “you,” or “your”). These terms and conditions are in addition to terms and conditions that govern your relationship with Salesforce. By installing, accessing, or using Storacle, you represent you have authority to accept these terms on behalf of the organization whose Salesforce org it is installed into. This Agreement applies to any updates, supplements, or support services, unless otherwise indicated. If you do not agree to the terms of this Agreement, do not install, access, or use Storacle.

1. What is Storacle?

Storacle is a managed application that runs inside your Salesforce organization. Storacle discovers your organization’s objects, measures storage usage daily, and retains measurement history. With a paid subscription, Storacle provides additional features, including alerting, forecasting, and analytics over measurement history. Your Salesforce subscription is between you and Salesforce and is not governed by these terms; Storacle requires a supported Salesforce edition to function.

2. License

A Storacle subscription grants the Customer a non-exclusive, non-transferable license to install and use Storacle in your Salesforce organization(s) for your internal business purposes, subject to these terms. Subscribing, installing, and using Storacle is not a sale and only grants the right to use Storacle as provided in this Agreement. Storacle reserves all other rights, including intellectual property rights to code, design, and documentation. Unless applicable law provides you with additional rights beyond this limitation, you may use Storacle only as expressly permitted in this Agreement. You may not (a) reverse engineer or modify Storacle; (b) copy Storacle; (c) publish Storacle for others to copy; (d) redistribute, rent lease, or lend Storacle; or (e) use Storacle to build a competing product.

3. Use of Storacle

You may use Storacle under a free license or a paid license. Use of Storacle under a free license provides you with discovery, daily measurement, and retention of measurement history of data within your organization’s Salesforce account. Free features do not require a subscription. Records Storacle creates in your organization (measurements, summaries, configuration) are your data. Use of Storacle under a paid license includes additional features such as alerting, forecasting, analytics, and configuration control.

4. Paid Subscriptions

  • Pricing & User Seats. Paid functionality (alerting, forecasting, analytics, and configuration control) is licensed per seat at the price published on our website and shown on our AgentExchange listing. Your organization’s Salesforce administrators assign seats to users, and a paid license operates for assigned users up to the number of seats purchased. Storacle does not permit more seats to be assigned than have been purchased. If the number of seats purchased later falls below the number of seats assigned, paid functionality is withheld for all users in your organization until an administrator releases seats or purchases additional seats. No refunds will be provided for periods where paid functionality is withheld based on improper seat allocation. We may monitor seat usage through Salesforce’s license and feature-management facilities. Syndacon reserves the right to set Storacle’s pricing.

  • Billing. Subscriptions for a paid license are month to month. User seats are purchased, and the seat quantity is changed, with the Manage License Seats button inside Storacle. Payments are processed by our third-party payment processor (currently Stripe). You must store a valid payment method in your organization’s account. Added seats are billed immediately on a prorated basis; removed seats take effect at the end of the current paid period. If a stored payment fails, we may attempt to process the payment again. If we are unable to successfully process a payment and a balance remains unpaid at the end of the paid license period, the paid license ends and your organization continues on the free license described in Section 3. Unless you cancel a paid license as provided in this Agreement, subscriptions renew automatically each month until cancelled. Fees are exclusive of taxes; you are responsible for applicable sales, use, VAT, GST, and similar taxes, other than taxes on our income. When you purchase seats, we receive the billing contact information you provide and records related to your subscription. Payment information, including payment card details, is collected and held by a third-party payment processor and is not stored by us. The third-party payment processor’s use of payment data is controlled specifically by the payment processor’s terms of service. Our use of payment information is described in our privacy policy at https://storacle.app/privacy.

  • Cancellation. You may cancel your license to Storacle at any time through the Storacle billing portal, reached from the Manage License Seats button inside Storacle, or requesting a cancellation link directly from Storacle. Paid licenses continue through the subscription term until the end of the paid period. Fees already paid are not refunded, and no partial refunds are given. After cancellation, you will maintain a free license, as described in Section 3, and your measurement history remains in your organization and continues to accrue unless you remove functionality. Resubscribing to a paid license restores paid functionality over the history maintained under the free license.

  • Trial. The first installation of Storacle in a Salesforce organization receives paid functionality for one user, the installing administrator, free for one month from installation. At trial end, functionality reverts to the free license unless a subscription for a paid license is purchased.

  • Price changes. We may change subscription pricing with at least 30 days’ notice by email to your billing contact and by publication on our website; changes take effect at your next monthly renewal. If you do not agree to the change in pricing, you may cancel your renewal as provided in this Agreement.

  • Support. Support for Storacle is provided on a case-by-case basis within Syndacon’s discretion. Syndacon makes no guarantees as to response times or support provided. We may prioritize support for paid subscribers. Requests for support may be made to support@storacle.app.

5. Data and telemetry

Storacle runs entirely inside your Salesforce organization. We do not access, receive, or store your Salesforce record data. All data you share with Salesforce is governed by your agreement with Salesforce. We receive operational telemetry through Salesforce’s license and feature management infrastructure: license state, purchased and assigned seat counts, package version, and engine health indicators. To the extent we receive operational telemetry from Salesforce, Salesforce is not responsible for the privacy, security, or integrity of such data. We use operational telemetry data to operate licensing, provide support for Storacle, and understand aggregate usage; we do not disclose this data to third parties, except in anonymized aggregated form from which neither you nor any Salesforce customer is identifiable. Support personnel may access your organization’s data only through access you explicitly grant, and only for the duration you grant it.

6. Your responsibilities

You are responsible for administering your Salesforce organization, including its storage limits and any consequences of reaching them; for assigning Storacle permission sets within your organization appropriately; for the accuracy of configuration you provide (including alert recipients); and for complying with your Salesforce agreements and applicable law in your use of Storacle. Syndacon makes no warranties or guarantees as to your use of data within Salesforce or any costs incurred by exceeding Salesforce data limits.

7. Disclaimer of warranties

STORACLE IS PROVIDED “AS IS.” SYNDACON PROVIDES NO EXPRESS OR IMPLIED WARRANTIES, GUARANTEES, OR CONDITIONS AND EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. INFORMATION PROVIDED BY STORACLE TO YOU, INCLUDING BUT NOT LIMITED TO MEASUREMENTS, ALERTS, AND FORECASTS, IS AN ADMINISTRATIVE AID SOLELY BASED ON TELEMETRY PROVIDED FROM SALESFORCE. SYNDACON PROVIDES NO WARRANTIES REGARDING TELEMETRY DATA. WE DO NOT WARRANT THAT MEASUREMENTS OR FORECASTS ARE ACCURATE OR COMPLETE; THAT ALERTS WILL BE GENERATED OR DELIVERED IN ANY TIMEFRAME OR AT ALL; OR THAT USE OF STORACLE WILL PREVENT YOUR ORGANIZATION FROM REACHING OR EXCEEDING ITS SALESFORCE STORAGE LIMITS. YOU BEAR ALL RISK OF USING STORACLE.

8. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, ARISING FROM OR RELATED TO USE OF STORACLE. OUR TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO STORACLE IS LIMITED TO THE FEES YOU PAID US IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR FIFTY DOLLARS (US $50) IF YOU HAVE PAID NO FEES. THIS LIMITATION APPLIES TO (A) ANYTHING RELATED TO STORACLE, SERVICES, CONTENT (INCLUDING CODE), THIRD PARTY INFORMATION, OR THIRD-PARTY PROGRAMS; (B) CLAIMS FOR BREACH OF CONTRACT, BREACH OF WARRANTY, GUARANTEE OR CONDITION, STRICT LIABILITY, NEGLIGENCE, OR OTHER TORT TO THE EXTENT PERMITTED BY APPLICABLE LAW.

9. Term and termination

This Agreement applies while Storacle is installed in your organization. We may suspend or terminate your license(s) if you materially breach these terms and do not cure the breach within 30 days of notice. You may terminate this Agreement and cancel your license at any time by uninstalling the package; uninstallation is subject to Salesforce’s standard package-removal behavior. You are responsible for exporting any Storacle records you wish to retain before uninstalling Storacle. Syndacon is not responsible for your failure to retain your Storacle records. Unless otherwise provided, the terms of this Agreement shall continue to govern your relationship with Syndacon during the period of your Storacle license.

10. Changes to these terms

We may update these terms by publishing a revised version on the AgentExchange listing, our website, and through Salesforce’s partner terms process, and, for paid licenses, by electronic notices to your billing contact. Changes apply prospectively from your next monthly renewal, or, for free use, 30 days after publication. If you do not agree to any changes, you must cancel your subscription and stop using Storacle before the changes take effect. If you do not stop using Storacle, then your use will continue under the updated terms and constitutes acceptance of the changed terms.

11. Disputes

Any dispute, claim, or controversy arising out of or relating to this Agreement shall be resolved exclusively by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its applicable rules. The arbitration shall be conducted by a single arbitrator, and judgment on the award may be entered in any court with jurisdiction. Each party waives any right to a jury trial and agrees that disputes will be resolved only on an individual basis and not as part of any class, collective, or representative action. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property, confidential information, or other proprietary rights. The terms in this Agreement are governed by the laws of Colorado, excluding its conflicts rules. Subject to the mandatory arbitration provision, you agree that any dispute, claim, or controversy related to this Agreement shall be brought exclusively in the federal or state courts located in Colorado, and each party irrevocably submits to the personal jurisdiction of such courts and waives objection based on improper venue or forum non conveniens.

12. General

This Agreement is the entire agreement between the parties regarding Storacle and supersedes any prior discussions. If any provision of this Agreement is determined to be unenforceable, any unenforceable terms may be struck and any surviving terms remain in effect. Neither party may assign these terms without the other’s consent, except to a successor in a merger or sale of substantially all assets. Salesforce is not a party to this Agreement, and nothing in this Agreement creates any obligation for, or modifies your separate agreement with Salesforce. Except for any licenses expressly granted through this Agreement, Syndacon retains all right, title, and interest in and to Storacle, including intellectual property rights. Notices to us go to admin@storacle.app; notices to you go to your organization’s admin contacts, to your billing contact email, or through the AgentExchange/listing channels.